1. When trying to perform a video conversion, I receive the error "An error occurred during conversion of one or more files: File Format error". What could be the problem?

  2. Blaze Media Pro was working great previously, but now when I run the program, it does not show on my screen. How can I correct this?

  3. I have just purchased Blaze Media Pro. I received my license by email, which included the activation code, but the program also requests a username. What should I enter into this field of the purchase dialog?

  4. When I click Open from the main window, Add from the Playlist menu, or Add from any of the conversion features, nothing happens. What could the problem be?

  5. I`ve installed Blaze Media Pro on my Win2000 computer, and I`m trying to edit or convert audio files. However, the editing or conversion is not working. Any ideas?

  6. While attempting to convert a WMA file to WAV or MP3, the software does not seem to be responding or I receive an error. What could be the problem?

  7. I converted a video to another format, but the audio content was not present in the output file. How can I ensure the audio content of video files is included when converting?

  8. I am trying to use the audio editor, but it is not working properly. What could be the problem?

  9. How do I use Blaze Media Pro to record from a LP or cassette?

  10. I have attempted to download the software many times, but each time the download is more than the file size listed on the web site. Why am I having this problem?

  11. I am having trouble downloading the software. It cuts off before the download is finished. How can I get a complete copy of the software?

  12. I am using Windows Vista. When trying to record streaming audio or anything else playing under Windows through the audio recorder, the "What U Hear", "Stereo Mix", "Wave", or such input channel is not shown. How can I record streaming audio?

  13. When I try to connect to the CDDB, nothing happens. What`s wrong?

  14. When I convert from WAV to MP3 or WAV to WMA, the converted files play too fast. How can I resolve this matter?

  15. I want to order Blaze Media Pro, but I cannot find the Product ID required on the order form. Where may I obtain this information?

  16. I purchased a copy of Blaze Media Pro, and now I want to use it on another computer. What can I do?

  17. I have purchased a previous version of Blaze Media Pro in the past. How do I upgrade to the new major version?

  18. Do you produce a version of Blaze Media Pro for the Mac?

  19. Can I purchase the software in a local store near where I live?

  20. Can all CD-ROM drives convert CD to WAV, MP3, WMA, or OGG?

  21. Converting from CD produces poor results. What do you recommend to achieve the best quality output possible?

  22. When converting from CD, pops and/or clicks are present in the output file. How can I improve the output quality?

  23. How can I eliminate speed fluctuations and skipping from my output files?

  24. When converting from CD using my desktop computer, the result is terrific! However, my laptop takes forever to convert and the output files contain a lot of skipping. What could be causing the problem?

  25. I am using the Audio CD Recorder feature, but nothing seems to be written to disc once conversion is complete. Do you have information on this issue?

  26. I recorded from WAV, MP3, WMA, or OGG to CD with Blaze Media Pro, and the CD will play properly on my computer, but it will not play in my normal CD player. What am I doing wrong?

  27. What is the update/upgrade policy for Blaze Media Pro?

  28. What is Blaze Media Pro`s refund policy?

  29. I have purchased Blaze Media Pro. What happens if I format my computer or my system crashes? Will the Product ID change and my activation code no longer work?

  30. What are the recommended operating system configurations for Blaze Media Pro?

  31. What are the hardware requirements for Blaze Media Pro?

  32. How do I uninstall Blaze Media Pro?

  33. I ordered Blaze Media Pro and received my activation email, but the code provided does not work. Why am I having this problem?

  34. I am attempting to convert video files or run the software, but the following message is shown: "Debugger detected - please close it down and restart. Windows NT users: Please note that having the WinIce/SoftIce service installed means that you are running a debugger." I do not believe I am running a debugger. What could be the problem?

  35. When attempting to play any Audio CD, no sound is heard. What could be causing this?

  36. What audio codecs are used in Blaze Media Pro for MP3 writing?

  37. I am trying to install Blaze Media Pro onto a system without Internet access. I am being prompted to download the Microsoft Visual C++ runtime. Since the computer is not connected, it will not download. Where can I download this?

  38. In the Convert CD Tracks window, I can`t see the track information for the CD selected. How can I fix this?

  39. When I start Blaze Media Pro or proceed to use a specific feature of it, I am prompted for a CD or setup file for another program. How do I stop this from happening?

 
2. When trying to perform a video conversion, I receive the error "An error occurred during conversion of one or more files: File Format error". What could be the problem?
The error message mentioned means you do not have either the audio or video codec the source file uses installed on your computer. You can determine the codec a file uses by opening the video into a codec information application, such as GSpot. Once you know the missing codec(s), simply search for the codec(s) online, download, and install. You will now be able to perform the conversion successfully.

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4. Blaze Media Pro was working great previously, but now when I run the program, it does not show on my screen. How can I correct this?
The software's window is most likely off of your screen's viewing area. Therefore, when you start the program, and it does not display on the screen, right click on the taskbar icon you see at the bottom of your desktop and select the "Move" command. Now use the arrow keys on your keyboard to move the window back onto your screen's viewing area.

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5. I have just purchased Blaze Media Pro. I received my license by email, which included the activation code, but the program also requests a username. What should I enter into this field of the purchase dialog?
You may enter any name or title you wish for the username, or leave the field blank. It is used only for internal management for the license.

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6. When I click Open from the main window, Add from the Playlist menu, or Add from any of the conversion features, nothing happens. What could the problem be?

This problem occurs when the software is downloaded from an external site that has repackaged the software incorrectly. The problem you`re experiencing is caused by a distribution file that has a time out date of February 1st, 2004. You may install the below file, which includes the correct build of the file with no time-out.

http://www.mystikmedia.com/download/setup_blazemp.exe



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7. I`ve installed Blaze Media Pro on my Win2000 computer, and I`m trying to edit or convert audio files. However, the editing or conversion is not working. Any ideas?
Turn off all applications and services that process WMA (for example: Windows Media Server). After you have done so, reinstall Blaze Media Pro. In most cases, this will resolve the issue.

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8. While attempting to convert a WMA file to WAV or MP3, the software does not seem to be responding or I receive an error. What could be the problem?

Unfortunately, a major inconvenience with the WMA format at present is that many files are protected (locked) with Digital Rights Management (DRM). As far as we know, protected WMA files cannot be "converted" (with any software) since it is illegal to circumvent Microsoft`s protection on the format. Some WMA files are intentionally protected (such as those purchased from online music stores), while others are automatically protected upon creation by the producing software, such as Windows Media Player. For the latter, you can disable the feature in the Windows Media Player options, but your already converted files will not be changed. Of course, all files converted from CD using Blaze Media Pro directly as not protected.

Blaze Media Pro provides a solution to capture DRM protected WMA files and save to MP3, WAV, OGG, or unprotected WMA files. Click here for more information.



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9. I converted a video to another format, but the audio content was not present in the output file. How can I ensure the audio content of video files is included when converting?
This is usually caused by the video file's audio content using a codec that is not supported by the conversion module. Even though it may play properly in Blaze Media Pro, the playback engine's supported codecs are different from that of the conversion module. You will want to ensure you're running the latest version of Blaze Media Pro if you're experiencing this problem since we are always adding support for additional codecs as the software is updated.

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10. I am trying to use the audio editor, but it is not working properly. What could be the problem?
Audio editor instability is caused by insufficient system resources. The audio editor feature of Blaze Media Pro uses much more system resources than any other element of the software. Audio data is processed in uncompressed form until saved. Therefore, this can require considerable system resources, especially when dealing with longer duration files or recording for more than a few minutes. Although, on most systems, 1 GB of RAM should be sufficient, depending on other hardware in the system, 2 GB or more may produce much better results.

It is also recommended that you close as many other programs and background processes that start automatically with Windows as possible when recording/editing. Furthermore, be sure that you have the temporary data path set to the drive with the most available disk space possible in the audio editor`s configuration settings.



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11. How do I use Blaze Media Pro to record from a LP or cassette?
Blaze Media Pro`s audio recorder feature can be used to record from any available source. Therefore, you will need to make the necessary hardware connection from your stereo or other source device to your sound card. Now within the audio recorder, select the connection used on your sound card as the input source for recording. Start playback on your stereo or other device, and click the start button on the audio recorder window. When the desired audio content playback is complete, press Stop from the audio recorder, and the audio content will be stored at the location specified.

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12. I have attempted to download the software many times, but each time the download is more than the file size listed on the web site. Why am I having this problem?
This problem seems to occur only when using a download manager with specific network conditions. If at all possible, you will have better results by downloading the software normally through your browser. If this is not a practical solution for your Internet connection, we recommend logging in anonymously to the blazemp.com FTP (using the FTP client`s default port and other settings and blazemp.com as the server). Using this method, you can resume the download if needed, and should not experience any problems. Alternately, you may also use the multiple part download option on the Blaze Media Pro downloads page.

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13. I am having trouble downloading the software. It cuts off before the download is finished. How can I get a complete copy of the software?
Unfortunately, some ISPs experience packet loss when downloading larger files. Other than trying the download again at another time, you would likely have more success by using the multiple-file download option on the downloads page. Most ISPs do not have problems with files of this size. However, if you do have a problem with one of the files, instead of having to re-download the entire package, you can download only that one part again, which should work much better under this circumstance.

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15. I am using Windows Vista. When trying to record streaming audio or anything else playing under Windows through the audio recorder, the "What U Hear", "Stereo Mix", "Wave", or such input channel is not shown. How can I record streaming audio?
This channel is hidden by default under Windows Vista. You can perform the following steps to make it visible: 1) Open the Sound applet under the Windows Vista Control Panel 2) Select the recording tab 3) Right click the white area under the visible channels 4) You should now see a context menu in which the hidden channels will be shown. You should be able to select them here, and then restart the audio recorder. The options will then be visible to use for recording. NOTE: Not all sound cards support recording streaming audio under Windows Vista. Therefore, the above may not be applicable in all cases.

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16. When I try to connect to the CDDB, nothing happens. What`s wrong?
Please remember that you must be connected to the Internet to take advantage of the CDDB.

Next, confirm that you have the CDDB option enabled by selecting `File/Enable CDDB Auto-Save` from the CD Converter`s File menu. Also ensure that the `Retrieve Track Titles from CDDB` option is checked on the CD Converter window.

If problems persist, there may be a temporary network problem with the CDDB itself or your ISP may be experiencing difficulties in establishing a connection with the CDDB. If you use a Proxy Server, be sure to enter its details into the software by selecting the appropriate option from the CD Converter`s File menu.


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17. When I convert from WAV to MP3 or WAV to WMA, the converted files play too fast. How can I resolve this matter?
When converting from WAV to MP3 or WAV to WMA, the source file and output file must be the same frequency. Otherwise, the resulting output will play too slow or too fast, depending on the difference in frequencies. In this situation, you will need to convert files with a frequency other than 44.1kHz using the WAV Compression feature before processing. Once this step has been taken, the conversion to MP3 or WMA will produce the desired result.

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18. I want to order Blaze Media Pro, but I cannot find the Product ID required on the order form. Where may I obtain this information?
The Product ID for Blaze Media Pro can be found on the software`s purchase dialog. If your copy of the software has expired, this window is shown automatically when the application is launched. Otherwise, run Blaze Media Pro, and select the "Purchase" command from the Help menu, and the purchase dialog will then be displayed. The Product ID is listed on the lower-left corner of this window. You may click the Product ID, and it will be copied to the Windows clipboard, which can then be pasted into the order form for convenience, if you prefer.

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19. I purchased a copy of Blaze Media Pro, and now I want to use it on another computer. What can I do?
The software`s license is for a single computer. If you`d like to use the software on an additional computer, you may upgrade your license (for $25) to support this from https://www.blazemp.com/orderform-upgrade.asp. When ordering, be sure to supply the Product ID from the computer on which the software will be licensed.

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20. I have purchased a previous version of Blaze Media Pro in the past. How do I upgrade to the new major version?
You may upgrade to the latest major version of Blaze Media Pro for $25 from the following URL:
https://www.blazemp.com/orderform-upgrade.asp


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21. Do you produce a version of Blaze Media Pro for the Mac?
No. Mystik Media does not develop Macintosh software at this time. Unfortunately, as we are not familiar with the Macintosh software market, we do not know of a solution to recommend for similar operations on the Mac platform.

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22. Can I purchase the software in a local store near where I live?
Blaze Media Pro is not currently sold through retail distributors. We are using the "try before you buy" method of distribution at present which allows users to install the software and ensure it`s what they`re looking for before having to spend any money whatsoever. The software can be purchased from anywhere in the world, though, directly from the Blaze Media Pro web site or via postal mail, fax, PayPal, or wire transfer.

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23. Can all CD-ROM drives convert CD to WAV, MP3, WMA, or OGG?
Although most newer CD-ROM drives can convert digitally, only CD-ROM drives that support the Redbook audio format and have a reasonable level of seeking accuracy can typically convert tracks from CDs to disk in digital format. Many older CD-ROM drives, and some new ones, do not support this capability.

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24. Converting from CD produces poor results. What do you recommend to achieve the best quality output possible?

Conversion output quality is affected by two factors: CD-ROM drive and system processing power. For best conversion performance:

  1. Avoid simultaneously running other applications which would drain the CPU`s power (graphics programs, scanners, other compressors, etc.)
  2. Avoid simultaneously running other applications which are writing to the hard drive
  3. Certain configurations which cause the operating system to crash, such as low memory or several open windows, will also affect the quality of conversion output


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25. When converting from CD, pops and/or clicks are present in the output file. How can I improve the output quality?

The first step is to ensure you are running the appropriate ASPI manager. There are a number of ASPI managers available that will not support digital CD conversion from all types of CD-ROM drives. The ASPI manager shipped with Windows 95/98 should work properly. If you have installed a disk drive, SCSI controller, or CD-ROM drive which has updated the ASPI manager on your system, you may have a newer version, but one that does not support digital CD conversion from your drive. In this case, you should reinstall the appropriate ASPI manager for the version of Windows you are running.
There are a number of possible obstacles when converting from CD, including minute scratches or physical damage to the CD for a particular track, internal vibration of your CD-ROM drive, interruptions with multiple networked PCs, attempting to convert from an enhanced CD, as well as a variety of other possibilities.

A bigger problem can often be your CD-ROM drive itself. About 25% of the drives currently on the market do not support digital audio extraction. Depending on what the source of the problem is, you may find that all recording is affected or that only a few tracks from certain CDs present problems.

Many of the drives that do support digital audio extraction have poor seeking accuracy that results in audible artifacts in the conversion output. During the conversion process, drive-seeking errors (jitter) may cause clicks, pops, scratches or skips to be heard in the output file. To eliminate or minimize this effect, experiment with the Copy Mode setting to determine which configuration produces the best result on your system. You may access this option by selecting the Configure command from the CD Converter`s File menu. Conversion time may take longer with a different option selected, but the jitter may be minimized depending on which setting your drive utilizes. Some drives will produce excellent sound quality without changing this setting. We recommend you try all available configurations to determine which is best for your drive if you`re experiencing problems.

There is no standard or optimal setting since every system is set up differently. Fine-tuning is often a matter of trial and error. Always remember to avoid running any applications in the background while converting. This includes any pre-installed applications that may have come on your PC.



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26. How can I eliminate speed fluctuations and skipping from my output files?

Speed fluctuations are most often caused by the computer`s processor not being able to keep up with the conversion process. Because Blaze Media Pro performs all recording and encoding in one step (for maximum speed and quality), it demands more processing power than an encoder by itself.
If you have limited processing power and have had better results encoding using a two-step method of creating MP3/WMA files, try first converting from CD to WAV format and then encoding to MP3 format with the WAV to MP3 conversion feature of Blaze Media Pro.

Skipping is usually caused either by jitter or accuracy problems when the drive is seeking data. They can be aggravated by degraded system performance.

Try to defragment your hard disk regularly and avoid running programs that use a lot of system resources when running Blaze Media Pro. To defragment a drive, double click on `My Computer` icon on your desktop, right-click on the drive (C, D etc…) you`d like to defragment, click on `Properties/Tools` and choose `Defragment Now`. Depending on the size of your hard drive, this may take several hours. It`s best not using your computer during this time.



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27. When converting from CD using my desktop computer, the result is terrific! However, my laptop takes forever to convert and the output files contain a lot of skipping. What could be causing the problem?

Unfortunately, the same qualities that make a CD-ROM great for a portable computer make it very difficult to obtain acceptable output quality from CD conversion.

It is quite possible that from this drive, you may never produce a clean conversion, and if possible, you may want to perform your conversions on a desktop system instead, using your laptop solely for playback.



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28. I am using the Audio CD Recorder feature, but nothing seems to be written to disc once conversion is complete. Do you have information on this issue?
Unfortunately, if this is the case, your drive most likely does not support the raw data threading method for writing data to CD. We have developed the Audio CD Recorder feature using the method that works for the majority of drives available. However, some drives use proprietary methods or non-standard initialization commands, and therefore are not supported. If this is the case, the drive will come bundled with software (usually Adaptec Easy CD Creator) that has been branded for and customized to work specifically with your drive. Therefore, you will probably be better off to use this software for the writing step of the process. Of course, you may still use Blaze Media Pro to convert from CD or convert your WAV files to the correct quality (with the WAV Compression feature), and then use Adaptec Easy CD Creator (or alternate software) that came bundled with your drive.

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29. I recorded from WAV, MP3, WMA, or OGG to CD with Blaze Media Pro, and the CD will play properly on my computer, but it will not play in my normal CD player. What am I doing wrong?

Unfortunately, not all CD players can handle CD-R discs. When creating custom CDs to play in your home or car stereo system, be sure to purchase CD-R discs, and check the insert before buying to ensure they are designed for audio track content. This will greatly increase the ability to play on various CD player types.

In general, avoid generic CD-R discs, as they are the least likely to work in a home or car stereo.



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30. What is the update/upgrade policy for Blaze Media Pro?
When Blaze Media Pro is purchased, all updates for the major version ordered can be downloaded and used free of charge. The only time an additional fee is required is when a major upgrade is released. If you decide that you`d like to upgrade to the new major version, it is therefore subject to upgrade pricing. Of course, if you`d prefer not to upgrade, you may still continue to use the version purchased at no additional cost.

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31. What is Blaze Media Pro`s refund policy?
Blaze Media Pro is offered as a trial version so that users can fully test the software free of charge to determine if the application functions to the users` specifications, and it is indeed the product to suit their needs. Therefore, once Blaze Media Pro is purchased, and the activation information is delivered, refunds are not possible. A method is not available for us to "take back" the license as far as a return. Furthermore, since users are able to fully test the software before purchase, there should be no need for refunds. If for some reason, you ordered Blaze Media Pro, but did not receive the activation information, simply email sales@blazemp.com with the date of your order, the name supplied with your order, and the Product ID from the software`s purchase window, and we will look for your order and send the activation details to you promptly.

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32. I have purchased Blaze Media Pro. What happens if I format my computer or my system crashes? Will the Product ID change and my activation code no longer work?
With the current version of Blaze Media Pro, the Product ID does not change if you format your computer or your system crashes. Therefore, your code will still be valid, and you should not need new activation information.

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33. What are the recommended operating system configurations for Blaze Media Pro?
Windows 98 Second Edition, Windows ME, Windows 2000, Windows XP, Windows 2003, or Windows Vista (All Versions).

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34. What are the hardware requirements for Blaze Media Pro?

Minimum: Intel® Pentium® class 800MHz processor or better; 1 GB RAM; 50 MB hard drive space; 4x CD-ROM drive or better; Sound Blaster-compatible sound card and speakers/headphones; SVGA or higher color video display card (minimum resolution 800x600); Internet connection for CDDB access, ordering, and support.

Recommended: Intel® Pentium® II class 2 gHz MMX or better; 2 GB RAM or more; 50 MB hard drive space; 12x CD-ROM drive or better; Sound Blaster-compatible sound card and speakers/headphones; CD-R or CD-RW drive (for creating audio and/or data CDs); 16-bit color video card; Internet connection for CDDB access, ordering, and support. For audio and video editing of large files, more RAM may be required.



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35. How do I uninstall Blaze Media Pro?
To uninstall Blaze Media Pro, click `Start` from your Windows Taskbar, go into `Settings/Control Panels/Add/Remove Programs` and select Blaze Media Pro from the Install/Uninstall tab.

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36. I ordered Blaze Media Pro and received my activation email, but the code provided does not work. Why am I having this problem?

Be sure that you are running the current version of the software after purchasing. You may download the current version of the software from the Blaze Media Pro web site.

If you were running a previous major version when you purchased the software and provided the Product ID, once the current version is installed, email your new Product ID to sales@blazemp.com with a brief explanation of what occurred, and we will prompt;y provide the correct information.

Otherwise, if you are having any other problems, feel free to contact us for assistance.



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37. I am attempting to convert video files or run the software, but the following message is shown: "Debugger detected - please close it down and restart. Windows NT users: Please note that having the WinIce/SoftIce service installed means that you are running a debugger." I do not believe I am running a debugger. What could be the problem?
This error is not actually coming from Blaze Media Pro. It is coming from a faulty protection system used by a few other applications that falsely detect Blaze Media Pro (and a number of other applications) as a debugger. The most common application that causes this problem is Nero burning software. Another is the X-Setup Pro Windows tweaking software. An older version of the DivX codec used to have this problem, but they have since switched away from the faulty protection system. Other than uninstalling the software that is causing the problem, there is no other known solution with the 5.x and 6.x versions of Blaze Media Pro. In the 7.x major version upgrade, we have implemented a workaround to get around the bug in the faulty protection system. If you are interested in purchasing the upgrade, click here.

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38. When attempting to play any Audio CD, no sound is heard. What could be causing this?

There are two common reasons for issues such as this. Firstly, the CD-ROM volume may be zero or muted. Secondly, there may be no or an incorrect audio connection between the CD-ROM drive and sound card.

  • Check the CD Volume
    1. Double click on the speaker icon in the lower-right hand corner of your screen (beside the time display)
    2. In the Volume Control Dialog that appears, you will need to confirm that the mute box for CD is unchecked and the volume level is set to an audible value.
  • Check the audio cable
    1. Turn off the computer and remove the case (ensure you take appropriate precautions for static electricity such as an antistatic wrist strap).
    2. Check for a cable (normally with three or four wires - red, white, and black) that connect to the sound card and the rear of the CD-ROM drive.
    3. If no lead is present, you will need to purchase one and install it.
    4. The wires in the cable are generally wired as follows: Black-Earth (G), Red-Right Stereo Signal (R), White-Left Stereo Signal (L).
    5. From the back of the CD-ROM drive, the order is R-G-G-L.
    6. When this is wired correctly, replace the case and restart your computer.

 



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39. What audio codecs are used in Blaze Media Pro for MP3 writing?
For MP3 file encoding, you can choose between the LAME encoding engine and an internal encoding engine.

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40. I am trying to install Blaze Media Pro onto a system without Internet access. I am being prompted to download the Microsoft Visual C++ runtime. Since the computer is not connected, it will not download. Where can I download this?
Please refer to the below link to download the runtime package needed. http://www.mystikmedia.com/download/vc6redistsetup_enu.exe

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41. In the Convert CD Tracks window, I can`t see the track information for the CD selected. How can I fix this?
Be sure that you have the correct drive selected. If you have the Retrieve Track Titles from CDDB setting enabled, the disc you’re working with many not be present in the database. When this is the case, normally the software should state not available. However, in rare cases, you may need to uncheck this option or try switching to the other CDDB Provider option. Such trouble typically occurs when the software is unable to communicate with the CDDB server.

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42. When I start Blaze Media Pro or proceed to use a specific feature of it, I am prompted for a CD or setup file for another program. How do I stop this from happening?
This occurs when the setup for another application that uses the Windows Installer engine is damaged or not fully installed. When another application that uses the Windows Installer engine initializes, Windows Installer attempts to auto-repair the corrupt setup. This is why the prompt is shown. In order for it to no longer be shown, the setup for that application needs to be repaired or reinstalled. Alternately, uninstalling the damaged application would also resolve the issue.

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